Frequently Asked Questions
What are the delivery times and charges within the UK?
We offer free postage and packaging on all UK mainland orders and orders from Northern Ireland which are over £75. Postage and packaging on orders under £75 will cost £3.95.
Delivery will take 3-5 working days. If you need it quicker just drop us an email and we will let you know the cost.
Postage to UK surrounding areas and Islands, including Isle of Man, Isle of Wight, Scottish Highlands and Islands and Channel Islands will cost £7.50.
Do you ship Internationally?
Yes we do.
Shipping will be charged as follows:
Shipping to countries within the EU will cost £9.95. Exceptions are Croatia, Bulgaria, Denmark, Romania, Finland, Greece and Serbia, shipping to these countries will cost £14.95.
Shipping to the rest of the world will cost £14.95.
Please note that you will be liable for any local sales taxes or import duties on orders placed outside the EU.
Please allow 7-10 days for your order to arrive.
Returns and exchanges
If you aren’t happy with your order for any reason we offer a no fuss return and exchange policy.
You can return part or all of your order within 30 days of your delivery date. The return postage is at your expense and please send tracked to guarantee a refund or exchange.
Please ensure all products are returned to us in their original packaging and with the original paperwork. In the unlikely event that the product you have received is faulty then please send proof of the cost of postage with your return. We will review your return, once received, and refund your cost of postage if we find a genuine fault.
Who should I contact if I have any questions?
If you wish to return/exchange an item please email us at firstname.lastname@example.org so we know to expect the return and to ensure a speedy response.