Terms and Conditions of Sale
TERMS AND CONDITIONS OF SALE
Where to find information about us and our products
You can find everything you need to know about us, Little Cotton Clothes Limited, and our products on our website before you order. We also confirm the key information to you in writing after you order, either by email or in your online account.
When you buy products from us, you are agreeing that:
- We only accept orders when we've checked them.
- Sometimes we reject orders.
- We charge you when you order.
- We pass on increases in VAT.
- We're not responsible for delays outside our reasonable control.
- Products can vary slightly from their pictures.
- You have a legal right to change your mind plus extra rights under our enhanced returns policy.
- You have rights if there is something wrong with the product.
- We can change products and these terms.
- We can withdraw products.
- We can end our contract with you.
- We don't compensate you for all losses caused by us or our products.
- We use your personal data as set out in our Privacy Notice.
- Other important terms apply to our contract.
We only accept orders when we've checked them
We contact you to confirm we've received your order and then we contact you again to confirm we've accepted it.
Sometimes we reject orders
Sometimes we reject orders, for example, because a product is unexpectedly out of stock or because the product was mispriced by us. We may also, in our sole discretion, limit quantities of products purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
We also reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
When we reject an order, we’ll let you know as soon as possible and refund any sums you have paid.
We charge you when you order
You will own your product once we have received payment in full.
We pass on some increases in VAT
If the rate of VAT changes between your order date and the date we supply the product(s), we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
We're not responsible for delays outside our reasonable control
If our supply of your product(s) is delayed by an event outside our reasonable control, we’ll contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our customer service team by email to email@example.com to end the contract and receive a refund for any products you have paid for, but not received, less reasonable costs we have already incurred.
Products can vary slightly from their pictures
A product's true colour may not exactly match that shown on your device or its packaging may be slightly different.
Your legal right to change your mind
For most of our products bought online, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it. This is subject to some conditions, as set out below.
The deadline for changing your mind. If you change your mind about a product you must let us know no later than 14 days after the day we deliver it. If your purchase is split into several deliveries over different days, the period runs from the day after the last delivery.
Our enhanced returns policy
In addition, we offer our customers enhanced returns rights for most products bought online which is more generous than your legal rights as set out below. This enhanced returns policy does not affect your legal statutory rights if there is something wrong with the product(s).
Your legal rights
How our enhanced returns policy is more generous
14 days to change your mind (online sales)
30 days to change your mind (online sales)
You pay the costs of return
You pay the costs of return (unless we agree the product is faulty in which case we will cover reasonable standard return costs)
If you wish to exercise your rights under our enhanced returns policy you must let us know no later than 30 days after the day we deliver the product(s). If your purchase is split into several deliveries over different days, the period runs from the day after the last delivery.
When you can't change your mind or exercise your rights in relation to our enhanced returns policy. You can't change your mind or exercise your rights in relation to our enhanced returns policy in relation to an order for:
- products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
- products that are made to your specifications or are clearly personalised; and
- products which become mixed inseparably with other items after their delivery.
How to let us know. To let us know you want to change your mind or exercise your rights in relation to our enhanced returns policy, contact our customer service team by email to firstname.lastname@example.org.
You have to return the product(s) at your own cost. You have to return the product(s) to us within 14 days of your telling us you have changed your mind or that you wish to exercise your rights in relation to our enhanced returns policy. Returns are at your own cost. You should send the product(s) back to us tracked using an established delivery service and using the original packaging and with the original paperwork. We don’t issue returns labels. You should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the product(s) at all or within a reasonable time we won't refund you the price.
Please include the returns card which came with your order, completed with your order number and the return or exchange information. If you no longer have the returns card, please add a note with your return giving your name, order number and request.
Product returns should be sent to:
Little Cotton Clothes Limited
Maylite Business Centre
We reduce your refund if you have used or damaged a product. If you handle a product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not "as new", price tags have been removed, the product-branded packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due. Our customer services team can advise you on whether we're likely to reduce your refund.
When and how we refund you. If you tell us you've changed your mind about a product that hasn't been delivered or one that we're collecting from you or that you wish to exercise your rights in relation to our enhanced returns policy, we refund you within 14 days of receiving the returned product(s). We refund you by the method you used for payment. We don't charge a fee for the refund.
Exchanges for customers outside of the UK. A postage charge to send out your exchanged item will apply.
For help with returns and exchanges, contact our customer services team by email to email@example.com.
You have rights if there is something wrong with your product(s)
If you think there is something wrong with the product(s) you have received, contact our customer services team by email to firstname.lastname@example.org. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law.
We can change products and these terms
Changes we can always make. We can always change a product:
- to reflect changes in relevant laws and regulatory requirements;
- to make minor technical adjustments and improvements.
Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order). If this happens, we’ll let you know as soon as possible and if you do not wish to proceed with the order taking into account the required change(s), we’ll refund any sums you have paid for products not provided.
We can end our contract with you
We can end our contract with you and claim any compensation due to us if you don't, within a reasonable time, allow us to deliver the product(s) to you.
We don't compensate you for all losses caused by us or our products
We're responsible for losses you suffer caused by us breaking this contract unless the loss is:
- Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
- Caused by a delaying event outside our reasonable control. As long as we have taken the steps set out in “We're not responsible for delays outside our reasonable control” (above).
- Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
- A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.
We use your personal data as set out in our Privacy Notice
How we use any personal data you give us is set out in our Privacy Notice (link provided above).
Other important terms apply to our contract
In the event of a dispute you can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of those countries. We can claim against you in the courts of the country you live in.
We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We'll endeavour to tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract. You can only transfer your contract with us to someone else if we agree to this.
Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.