Frequently Asked Questions and Delivery Information
WHAT ARE THE DELIVERY TIMES AND CHARGES WITHIN THE UK?
- We offer free postage and packaging on all UK orders which are over £75. Postage and packaging on orders under £75 will cost £3.95.
- Delivery will take 3-5 working days. If you need it quicker just drop us an email and we will let you know the cost.
DO YOU SHIP INTERNATIONALLY?
As a response to the current global crisis we wanted to update on you on our shipping procedures. We are currently experiencing long delays using international postal services so are moving all of our international postage to DHL, Parcelforce and FedEx to keep our services running as smoothly as we possibly can. You may find that your orders are still slower to get to you than they usually would but in these very unusual circumstances we are hugely grateful to you for your patience and hope that by using these carriers we can try and keep your orders moving as smoothly as possible. Please do note however that the situation is changing and evolving daily.
Please note that you will be liable for any local sales taxes or import duties on orders placed outside the EU.
Please allow 7-10 days for your order to arrive but be aware that things make take longer at this time.
RETURNS AND EXCHANGES
If you aren’t happy with your order for any reason we offer a no fuss return and exchange policy.
You can return part or all of your order within 30 days of your delivery date. The return postage is at your expense and please send tracked to guarantee a refund or exchange.
Please ensure all products are returned to us in their original packaging and with the original paperwork. In the unlikely event that the product you have received is faulty then please send proof of the cost of postage with your return. We will review your return, once received, and refund your cost of postage if we find a genuine fault.
WHO SHOULD I CONTACT IF I HAVE ANY QUESTIONS?
If you wish to return/exchange an item please email us at firstname.lastname@example.org so we know to expect the return and to ensure a speedy response.