Frequently Asked Questions and Delivery Information
WHAT ARE THE DELIVERY TIMES AND CHARGES WITHIN THE UK?
- We offer free postage and packaging on all UK orders which are over £75. Postage and packaging on orders under £75 will cost £3.95.
- Delivery will take 3-5 working days. If you need it quicker just drop us an email and we will let you know the cost.
DO YOU SHIP INTERNATIONALLY?
As a response to the current global crisis we wanted to update on you on our shipping procedures. We are monitoring the situation closely, and at the moment we are finding that Royalmail are carrying out deliveries to most countries and are managing to deliver within approximately 14 days. We will therefore begin to use their service and revert to our standard shipping charges. The only exception to this is mail to South Korea, which is still experiencing very long delays. We will use an alternative courier service for these orders and there will be a charge of £22 for this service. We are hoping that by doing this your parcels will keep moving through the system, however, you will find that your orders are still slower to get to you than they usually would be. We would like to thank you in advance for your patience and understanding at this time. Please do note however that the situation is changing and evolving daily, so continue to check this information before placing an order.
Please note that you will be liable for any local sales taxes or import duties on orders placed outside the EU.
Please allow 7-14 days for your order to arrive but be aware that things make take longer at this time.
RETURNS AND EXCHANGES
If you aren’t happy with your order for any reason we offer a no fuss return and exchange policy.
You can return part or all of your order within 30 days of your delivery date. The return postage is at your expense and please send tracked to guarantee a refund or exchange.
Please ensure all products are returned to us in their original packaging and with the original paperwork. In the unlikely event that the product you have received is faulty then please send proof of the cost of postage with your return. We will review your return, once received, and refund your cost of postage if we find a genuine fault.
WHO SHOULD I CONTACT IF I HAVE ANY QUESTIONS?
If you wish to return/exchange an item please email us at email@example.com so we know to expect the return and to ensure a speedy response.